Configure Catalog Item Price based on Geography

Vipul Gupta
ServiceNow Employee
ServiceNow Employee

‎01-20-2025 07:47 AM

On a catalog item, there is a price field. Is there any OOTB configuration available to dynamically set the price of a catalog item based on the user's geography?

For example:

  • If the logged user (requesting the catalog item) is from India, the price should be $20.
  • If the logged user(requesting the catalog item) is from the USA, the price should be $40.

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2 REPLIES 2

Community Alums
Not applicable

‎01-20-2025 07:52 PM

Hi @Vipul Gupta ,

Please refer to this Article :

https://www.servicenow.com/community/now-platform-blog/customizing-prices-and-currency-in-your-servi...

 

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Vipul Gupta
ServiceNow Employee
ServiceNow Employee
In response to Community Alums

‎01-21-2025 09:37 AM

Hi Sandeep, thank you for your response.

The article discusses currency conversion based on the Price field, but my use case is entirely different.

 

Let me explain with an example: The iPhone 16 Pro (128 GB) is priced at approximately ₹1,12,000 in India, whereas it costs around $1,099 (~₹95,000) in the USA. Means, the product price varies significantly between the two regions for the same product.

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