Hi folks,I had a requirement to add users to watchlist when priority is High/Critical I created br to get members from group and its working fine. But issue is when priority of same incident changes to low again the members are not removed from the w...
how to remove user who is resigned from the organisation through work flows
how to integrate Virtual agent lite with Microsoft teams.Could anyone pls help me with the process.Thanks in advance
Dear Community, I have a requirement to add user confirmation once the task status is changed to closed complete. As soon as the consultant closes the task, it should send an email to the end-user which should have two options (Accept) (Reject). If t...
Hello everyone. I set up an onchange client script to fill a Checkbox field ('block_gestor_inativo') in case of none of the conditions within 2 IF are met (and in fact none of the conditions are met). The catalog client script involves a search/captu...
Hello, Could anyone please help me on this as i need to set the assignment group based on the subject line of incident. I have created one table and there i stored subject and assignment group.I have created the inbound action for 'Create Incident'....
I want to display the tick marked variables in sc_task form under variable section how can i do that? Is following script correct?task.short_description = 'IT Work Request For : '+current.variables.requested_for.getDisplayValue(); task.please_pro...
Hi All,If an ITIL/Non ITIL user submit the catalog item, we are facing the below errorSorry, either the data don't exist or you don't have the access. Note:- The issue is in one sub production instance only in a particular instance and this is not oc...
Hii, I have created a custom table named Testing(u_testing) extends task table. now I want to create a Metric definition with type script calculation to calculate the time in which my record was active. can you please help me with the script n all.
Hii, I want a demo case of Metric Definition with Script Calculation Type. Can you please create an easy case with a small script. I just wanna see how it works.
want to create "Help" UI action button on list view, when they click on that button want to display the pop up that need to show some KB links , anyone Please help me with script for ui page for showing links on pop up... #UI page # ui action #clien...
I’m also on the lookout for authentic resources. I’ve explored various options including different communities, official suggestions, Udemy, Course Hero, Pass4Future, and more. Do you have any recommended books or resources that you’ve found helpful?
Password reset in Password Reset Service Desk is not working. Whenever I try to reset a password it sows error. It is not working in one environment but works fine in another. I have compared the two to check why it is not working in one while allowi...
Hi,I have developed the POST REST API integration of ServiceNow and Gitlab, where every time the particular case is created from the catalog it is creating a .JSON file in Gitlab with the Field values.Current all values are coming in single as below....
Hello! I am seeking some feedback on how the user community is analyzing Problem Records in bulk to understand the various Root Causes. Here is my technical dilemma: In our previous tool, we had a defined field titled "Root Cause" with approximate...
