Contextual Search & Incident-Related Search Results Not Working on Portal After Upgrade

[gautam_dhamija]

Hi Community,

After our recent ServiceNow upgrade, we noticed that Contextual Search has stopped working on the Service Portal in our non-prod instance. Additionally, Incident-related search results are not appearing in the contextual search output.

However, everything works as expected in our production environment, which is still on the previous version..we have upgraded to Yokohama

[J Siva]

Hi @gautam_dhamija 
Please find below the support article which may help you.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1162114

Regards,
Siva

[SupriyaWaghmode]

@gautam_dhamija 

Please check below article link and related solved question.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0714564

https://noderegister.service-now.com/kb?id=kb_article_view&sysparm_article=KB1006254

https://www.servicenow.com/community/developer-forum/service-portal-contextual-search-not-working-pr...

Please Mark helpful/ accept the solution if your query resolves.

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Thanks & Regards ,

Supriya Waghmode |ServiceNow Consultant

www.linkedin.com/in/supriya-waghmode