Show Related Incidents icon
I have had a request to make this icon stand out a little more - what would be the best way to change the icon or add colour to the current icon?Thanks,Dan
Forum Posts
Resolved! Alternate of Field Watcher in next experience UI
Hello Experts, Good Day!! As I know that Field Watcher option is not available in Next Experience UI versions, Can any one let us know if there is any alternate feature developed in Next Experience UI by ServiceNow? Regards,Vinita Kushwah
Suggestion on query builder report
Hello,I've generated a report using the query builder to retrieve Incidents where the Configuration Item has at least a level 2 relation with the "XYZ" Business application. Unfortunately, the query builder doesn't support fetching data with relation...
How to view a Calendar release ?
The user requirement is to be able to see release calendar planning directly from the release form (not rm_release). At the moment is possible to view calendar only from report but the user would like a button or a link in the form. How can I add it...
Walkup location timing not showing correctly
Hi All, I am working on walkup appointment booking widget and setting up a location. Schedule I have set is for daily availability but on the widget it is showing closed for almost whole week.Can anyone explain what is causing this issue ?? Thanks
Resolved! regarding related list button
hi,my question is how to get related list buttons,if i click on that button it should redirect to the another table list view,if we select records there it should reflect in current record related list,same like add button in impacted services relate...
Similar Incidents
Whats the best way to find and display similar incidents on the current incident?I was attempting to use predictive intelligence but how would I display the results on the current incident?Another way I was trying to go about it is by using the table...
Resolved! How to add Attachment to Existing Incident Record using Virtual Agent.
Hello All, In Virtual Agent I have created a topic, in which I should update an Incident with Attachment provided by end user in Chat Bot. I am using File Picker to Attach the file. I have tried using 'vaSystem.attacheRecord' and tried using script a...
group manger will have access to assgin tickets to group memebers
group manger will have access to assgin tickets to group memebers and he will also close the ticket, and also group members also assign them side full fill the tickets how to achive this, i need to add group manger in to group or i will directly assi...
Allow users to create templates
Hi,How can I allow users with mac_fulfilment role to create and edit templates only if they created them, while users with mac_analyst can create and edit all template records? Thanks,Sahar
Change Request Values on Standard Change Proposal form should be read only
Hello ServiceNow community,When attempting to propose a standard change template from a normal change request, the system redirects us to a form where several fields are pre-populated based on the details of the normal change request. Currently, all ...
Move the form layout to other instance
Hi All,I need to move one of the table's form layout including form section to another instance. So here i dont want to use the update set. How can i achieve this? Normal export & import is also not working. Thanks,Suvedha
Missing Technical Service Offerings on the Change Request Form
I've recently added the service offering field to the change request form and noticed that only business offerings are showing in the list and not the technical offerings. Is this by design? If so, can you help me understand why this is setup this wa...
Details of ACL's for Asset Manager and Stockroom_admin role?
Hi,I am looking for details of all the different access granted to default Asset_Manager (Asset) and Stockroom_Admin role? We are looking to only keep access for ITAM and CMDB related tables and revoke other access. Thanks
Debug the virtual agent topic
I have a requirement to mark the interactions closed abandoned instead of closed complete. For that I duplicated the Closing Conversation and created a new custom topic in virtual agent designer. In that I setup a script to mark it close abandoned. B...
