Resolved! Convert Incident to a Request
Can the Vancouver version of ServiceNow convert an Incident to a Request?
Forum Posts
Knowledge - Related Articles in ServiceNow
I am relating articles in ServiceNow and I noticed that the article I am relating to the primary article does not relate back. Is there a way that once I relate one article, that the other article (being related) also relates back? I am needing this...
how to get exact number and not as 18k or 21k when data exceeds 5 figures in scorecard visualization
how to get exact number and not as 18k or 21k when data exceeds 5 figures in scorecard visualization of widget type list displaying an automated indicator:-#performance analytics
Capturing Complete Conversation History in Incidents - Virtual Agent
Hello Community,As part of my work creating virtual agent conversations, I’ve noticed that at the end of these interactions, customers often have the option to open an incident if they are not fully satisfied with the assistance provided. However, th...
Virtual Agent : How to minimize the chat window automatically after 30 seconds
Hi Team, Currently in our environment we have launched the virtual agent chat bot window automatically on the Service Portal landing page. Is there anyway we can minimize that chat window automatically after 30 secs without user's action. Thanks,...
UI policy conflict
Hello friends, I have created 2 UI policies on catalog form:1. When the "Region" is "APAC" then the "Department" field should be mandatory, Visible.2. When the "Region" is "USA" then the "Department" field should be mandatory, Visible.In both the cas...
populate caller field value
I have a string field on incident form.I want to populate the caller field value on that string field on the incident form when caller field value is cahnged or incident form is loading. Can anyone please let me know how can I achieve it?
Requester along with User info in incident form
Hi Everyone,On Incident form when I click on the ''Generate QR Link''then it should show the caller QR Code along with it should show caller Contact Info, Cost Center, and office details as shown in the attachment kindly help me with it... Thank you,...
customer satisfaction score data is not displaying in IT Executive Dashboard
Hi... Customer satisfaction score is not showing in my IT Executive Dashboard. Kindly help me out if I am missing something. Thanks
Formula Indicatorr
Hi team I'm doing a Performance Analytics lab activity here, and I have done everything right but I'm getting this error (1 breakdown is not available because it does not apply to one or more contributing indicators of the formula), anyone who has f...
Filter @mention on CSM workspace
Hey everyone, I have a BR that filters the mention's users on work notes on the basic regular Case form.This filtering is required for the same field on the CSM Configurable Workspace, but when trying to see if that BR is triggered on the workspace, ...
How to add or remove virtual agent card response hyperlink fileds in portal view.
We enabled the topic of My assigned equipment in VA.*It is giving hyperlink to the configuration item when I click on that link below fields are showing.*But I want to remove a few fields from that view. How we can do this? Thanks,Kishor
Dynamic Choice Input - No Records Found loop?
Hi guys, here's the business - be able to search active incidents for users based on their name in the Request For field. Everything is working find with the Dynamic Choice Input (with the variable name being handed off from a text input). My issue i...
Resolved! Change 'Number' field on 'Observation' table that is extended from Task table
I'm trying to change the label of the Number field on the observation table (sn_audit_advanced_observation) with label "ServiceNow Number". Was unable to do a dictionary override. Can someone please assist?
using glide ajax and client scripts to populate values to meet the requirement
I have a field project category on both project form and timecards form . If i select a porject categiory on the project form it must autopopolate on the timesheet form automatically .How can i solve this .\? ThanksHitesh
