We would like to make embedded list as non-editable. means, we would like only to show the list to users, they should not be able to edit or open that record like how we do on list view. can anyone help us with this requirement.If you can see in atta...
Hi All,I have some query about provider Notification:In my instance these provider Notification are disabled, but then also we are getting actionable notification for RITM approve or reject. Is there any other which needs to be taken care. Kindly gu...
I know this is a simple fix, I just can't figure it out. On my catalog form, I ask the question "Do you want option A, B, C."Based on their selection I will ask conditional follow-up questions.The user only sees the options available based on their c...
My requirement is to preview the attachment on the same tab that highlight the side by side view of pdf and the record.
I Have not Appear in my Filter navigation 'conversion interface Guided setup'.I have install Virtual agent Family Plugin and ITSM VIRTUAL AGENT CONVERGATION
Hello, I want to redirect users with itil role but not admins to specific portal. Please find below code of mine. var rl = gs.getSession().getRoles().includes('itil'); if (!rl && !redirectURL && !isServicePortalURL) return; Thank yo...
Hi All,i am trying to create a workflow in catalog item that will trigger the email to approvar and person that raise the email.this is how my wrokflow look and the form i created. Thanks,Harshwardhan R Patil
Hi all,I am trying to make the approval assignment dynamic based on my dropdown selection, but it is not working. It even skips the approval step. Here is the code snippet that I am trying. I have also attached the catalog field I am using for better...
I want to wait for some time for one min in the UI action ,we have some integration has been set up.Hence user should wait for one min on the ui action codeNote: i have tried with gs.sleeep(60000) tried screen hanging for one min please suggest is t...
Hello team, how to enable multi-factor authentication for SSO users? Thanks in advance
How can I populate Assignment group, based on configuration item on Incident form? Thanks in Advance
Hello, right now we have a custom field that stores a "Expiration Date" that the user submits for a form. is there anyway to get a report to show when that expiration date gets within 30 days it will expire.
Hi Everyone, I have an threshold for number of resolved incidents to "Less that 75". I see the comments are being added to the KPI when breached. Observed issue:On June 25 the KPI measured the number of resolved cases in test instance to be 0 (the is...
Hi Team, How can we create incident automatically from a email and also how can we update the fields while creating the ticket according to the mail received.Thanks
Hello All:Please assist here. I am working on a project that is trying to calculate the mean time to detect and mean time to acknowledge.We do not have a field that is calculating MTTA.What is the best solution to calculate MTTA: (Incident status cha...
