Resolved! send an notification
when we changing category in incident at the time the caller get an notification.how to do this
Forum Posts
sn-day-ago tag returns a wrong value for a date
Hi, I use <sn-day-ago/> tag on my widget to display the created date of the item -(inside ng-repeat loop)however the value displayed is not the correct value for the real datefor e.g.the original iten created date value is 'Aug 24, 2021' but the valu...
Approval for FSM Work order tasks
Hi Team, Once the field engineer done with the work for the WOT, there should be a approval button to trigger approval once the approval is done or approved then only the field engineer to close the task. Is it possible to achieve in servicenow for w...
Ms team app approval response is struck
Ms team app approval response is struck when approving the approvals from the MS team app , the approvals are showing as loading. below is reference , how to resolve it
Resolved! Vendor reply should create additional comment in RITM
We have 2 request items that email vendors with the ticket information. Since they are not agents in our system, their reply emails only show up as email received and do not create an additional comment in the RITM. The requester therefore cannot s...
Resolved! how to build a data model in ServiceNow
Hi , I am given a requirement to build a data model using email attachment(loaded with import set) and payload(REST API) in ServiceNow table.Could anybody please provide some scenarios/use cases on how to build a data model in ServiceNow?
How to hide the particular additional comments from the caller.
Whenever any other user replies to the email which was sent to him, it will populate in additional comments and it is visible to everyone. I want to hide the visbility of that particular email which was replied by any other user from the caller. I'm...
Make reports with tags in the past
Hello, Would it be possible to create a report with all Incidents tagged in the past and which ones no longer have the tag now "untagged "? Thank you in advance for your help
Resolved! The "Created" field at the target table in the incident doesn't exist-Transform Map
Hello,I'm trying to load data from the Excel file into the incident table, at the mapping stage I do have a field called "Created" from the Date/Time type, at the target table(incident) the field doesn't exist, although at the source table, there are...
Edit button for custom related list
Hello, on risk table I have ootb relted list with entities where I can use NEW/EDIT. Now I need add very similar related list with EDIT for entities with just specific class. I created new custom relationship but not able to add EDIT button, even if ...
SC task form should not be editable except admins
Hi Team, I have one requirement where I need to restrict editablity of SC Task form including fields, work note and additional comment posting and related record new and edit button. How can I do this requirement?
Database view
Hi Team, I want to show the RITMs which are in open, pending and work-in-progress state but their related SC Tasks and Change Tasks both are closed using database view.Please help me with this requirement.
how to find table if i know the sysid
There is an issue with a user, user was unable to have the 'msg body field' where we used to write mails. I checked the group and roles by comparing with a user who have similar access and functions in organizational, compared their profile didn't fi...
Can I pad a value before insert from record producer?
I have a requirement that a value be a specific length when inserted on the form from a record producer, without making the user meet the requirement. I've attempted an onSubmit Client Script but it isn't working. The variable is a string. var ho...
