Contextual Search Configuration for searching knowledge article.

[JayaSreeSI]

I got a requirement like In contextual search(feature) record producer configuration to recommend knowledge base articles while filling out the hr service intake forms they need the trigger field as Request type but it is a dropdown and search variable is taking only single line and multi line string data types I am not getting search variable which is a dropdown. So now how will i get the choice list fields also in search variable in record producer contextual search 

[SohamTipnis · Accepted solution]

Hi @JayaSreeSI,

Yeah, this is a classic ServiceNow limitation; you're not missing anything. 😁

Contextual Search in a Record Producer only understands text inputs, so it won’t pick up a dropdown (choice field) like Request Type. That’s why you’re not seeing it as a search variable.

You can refer to this documentation below; this will give you more ideas about contextual search and others:

https://www.servicenow.com/docs/r/zurich/platform-administration/contextual-search/filter-configurat...

https://www.servicenow.com/docs/r/zurich/platform-administration/contextual-search/define-email-conf...

https://www.servicenow.com/docs/r/zurich/platform-administration/contextual-search/contextual-search...

Let me know if this helps!!!!😀

If you find my answer useful, please mark it as Helpful and Correct. ‌‌‌‌‌‌‌😊

Regards,
Soham Tipnis
ServiceNow Developer ||  Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10