Create notification for "assigned_to" upon the inactivity of "worknotes" more than 2 days.
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‎12-18-2023 02:09 AM
1. The notification is triggered when the "worknotes" field of a story has not been updated for more than 2 days by the assigned user in ServiceNow.
2. The notification includes details of the inactive story and prompts the "assigned_to" user to review and update the "worknotes" field.
3. The notification is sent automatically after the 2-day period of inactivity.
4. The notification content is configured to clearly convey the need for action on the inactive story.
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‎12-18-2023 02:13 AM
Hi @Syedmd08
are you just dropping your project-related story to the Community hoping that someone will do your job for free?
So what do you expect? What is your issue? What is the question?
Maik
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‎12-18-2023 02:19 AM
Hi @Maik Skoddow this is not project related by the way. I am just trying to achieve some scenarios.