Creating Indicator

[Pratiksha KC]

I want to create an indicator named "Response SLA%"
The purpose of the indicator is to show the average of met Response SLA's.

Average of met Response SLA's is measured daily as unit %.

How can we create indicators ?

[Musab Rasheed · Accepted solution]

See if below threads are useful

https://www.servicenow.com/community/platform-analytics-forum/calculating-response-time-in-performan...

https://www.learnnowlab.com/indicator/

[Musab Rasheed · Accepted solution]

See if below threads are useful

https://www.servicenow.com/community/platform-analytics-forum/calculating-response-time-in-performan...

https://www.learnnowlab.com/indicator/