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Creating Indicator

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Pratiksha KC
Kilo Sage

‎08-19-2025 12:49 AM

I want to create an indicator named "Response SLA%"
The purpose of the indicator is to show the average of met Response SLA's.

Average of met Response SLA's is measured daily as unit %.

How can we create indicators ?

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Musab Rasheed
Kilo Patron

‎08-19-2025 01:11 AM

See if below threads are useful

https://www.servicenow.com/community/platform-analytics-forum/calculating-response-time-in-performan...

https://www.learnnowlab.com/indicator/

Please hit like and mark my response as correct if that helps
Regards,
Musab

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Mark Manders
Giga Patron
In response to Pratiksha KC

‎08-19-2025 02:27 AM

completed sla breached = false / completed sla


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

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Musab Rasheed
Kilo Patron

‎08-19-2025 01:11 AM

See if below threads are useful

https://www.servicenow.com/community/platform-analytics-forum/calculating-response-time-in-performan...

https://www.learnnowlab.com/indicator/

Please hit like and mark my response as correct if that helps
Regards,
Musab
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