I want to create a report in service now which shows 5 fields for all the services present. the fields are average response time for all the incidents for that service. same goes for average resolution time, total ticket count, average on hold time, and average total business elapsed time. the report should be simple and only showing these five fields for all the services present. Please help me with that with all the steps and also tell me what kind of style can be used for this report. I tried list and multi dimensional pivot table but they didnt workout........
