Difference Between SYS_CB_TOPIC and the SYS_CS TOPIC in virtual agent

[NagarjunaD]

Hello Team

Can any one explain the "Difference Between SYS_CB_TOPIC and the SYS_CS TOPIC in virtual agent" with an example.

Thanks

Nagarjuna

[shun6]

Hi @NagarjunaD 

Here is a definition of those tables.

• sys_cb_topic
  Stores a record for each topic (design-time definition).
• sys_cs_topic
  Stores an instance of a topic from sys_cb_topic at run time. Records on this table are cleaned every 12 hours.
  

Below article is helpful.
Solved: Virtual Agent backend tables - ServiceNow Community

Docs:

Installed with Virtual Agent

Thanks.

[Ankur Bawiskar]

@NagarjunaD 

this KB from ServiceNow explains it well

Virtual Agent - Basic architecture and ACLs 

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