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Display kb articles from kb base in VA bot

ujjwalababa
Tera Contributor

Hello Experts,

I have to create a VA topic to display kb articles from particular knowledge base only... should I use OOB search fallback topic here? Or I should create contextual search? Please help me with passing input parameters

Also, Please suggest what will be best approach here

 

Thank you in advance 🙂

1 REPLY 1

chetanb
Tera Guru

Did you get a chance to check on 

https://www.servicenow.com/community/developer-forum/how-to-show-specific-kb-article-on-virtual-agen...

 

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Regards,

CB