ESC Mega Menu Configuration not working

Yee Man Chun
Tera Expert

‎01-22-2024 01:16 AM

Am configuring the ESC Mega Menu option, i have added the finance group in the taxonomies as below. 

 

YeeManChun_1-1705914868033.png

 

 

YeeManChun_2-1705914894326.png

 

However, the Menu for "FINANCE" in the Employee center option is not showing as below :

YeeManChun_0-1705914804222.png

 

Can anyone advise me ? 

 

Thanks in advance

 

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2 REPLIES 2

Abbas_5
Tera Sage
Tera Sage

‎01-26-2024 09:23 PM

Hello @Yee Man Chun,

Please refer to the link below:
https://www.servicenow.com/community/employee-center-forum/esc-mega-menu-configuration-not-working/t...

 

If it is helpful, please mark it as helpful and accept the correct solution.

Thanks & Regards,

Abbas Shaik

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Community Alums
Not applicable

‎01-27-2024 02:14 AM

Hi @Yee Man Chun ,

Only the active topics that have connected content are shown in the mega menu. For example, ensure all child topics have connected content and You can view topics on the mega menu only if you have access to at least one connected content.

 

See my example:

SandeepDutta_0-1706350421005.png

SandeepDutta_1-1706350456379.png

 

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