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Email Client Templates - Attachments not shown in Mail-Editor

TSchubi
Giga Contributor

Hello,
I created an Email Client Template on table "sn_customerservice_case" and added an attachment.

TSchubi_0-1718632067913.png


Selecting this template out of a case via "compose email", the attachment is not shown and also not send to the recipient.

TSchubi_1-1718632151663.png

in tabel sys_attachment the attachment is available.

Can somebody help me to fix this issue, please?
Thanks a lot in advance.



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