I am building a flow to run every day and check for cases that meet certain conditions. In the for each loop for the cases I am adding approval for each record found. I am trying to set the due date for approval but unable to get the variables.I trie...
Hello Everyone, Virtual agent icon should display only for specific Domain(e.g xyz) for specific portal (csm), What is best practice, how many ways are there, should we control in widget?please help.
Hello everyone, I’m currently experiencing an issue with the ‘Also requested for’ functionality. I have a ‘requested_for’ variable on my catalog item, and I’ve enabled the ‘Enable Also Requested For’ option. I referred to the relevant documentation a...
We have Virtual agent set up in our SN instance and I want it to communicate with an Azure bot that another team has set up and trained. So one of my users can navigate to the VA in our SN instance ask a questions and the answer is provided from the...
A ticket is created.The user receives a notification email.The user replies to that email.The reply is captured in the ticket's activity log.However, the assigned to person does not receive a notification about that reply. and not updating in additio...
I am bit confused between Service Portal Agent Chat configuration or a (legacy) Virtual Agent Service Portal widget, and which one i use. Please help me.
hello, is it possible to update work note whenever a field value is changes without using business rules ? thank you
Hi, has anyone seen this issue before?The comments field is missing, and I am receiving the following messages only on one incident:Error: java.lang.NullPointerException: Cannot invoke "String.startsWith(String)" because "this.fNewDisplayValue" is nu...
I have Virtual Agent configured in my client instance, and chat summarization is working as expected after handover to a live agent. This was my reference articlehttps://www.servicenow.com/community/itsm-articles/install-and-configure-chat-summariza...
Hi, I have a requirement to add some additional information below the submit button on the catalog form on the service portal (see the image) : is it possible to add any information there? If so, could someone suggest a solution how to implement thi...
how do i add a breakdown source which is present in Project table and its need to be add to demand indicator ?
We recently installed the 'sn_dpm' plugin in a customer instance. It caused the access restriction to service & service offering field in incident, problem, change forms for users having 'itil' role. On investigation we found that the plugin install...
There is a field in alm_consumable table named 'request line' which is a reference field from RITM table.Now the demand is if someone choose the RITM in request line field that the Ritm field value Location and Assigned too should be auto populated ...
Hi team, I am unable to pull ADD button on Service OPeration Workspace for related record. It showed up once or twice but when I refreshed the form it diaaspeared again.Action Assignment is enabled for "Add child incidents to incident". please let me...
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