Issue with Servicenow to Jira Integration on premise using Jira spoke.
I am trying to integrate Service Now to an on prem Jira instance hosted in AWS. Is this possible using the Jira Spoke? Is there any documentation out there?
Forum Posts
ServicePortal
I need to create one popup(Thanks for the feedback) & Reason (Information in the article was read & write) when the user tryiing to submit the feedback. Two options like --> YES : No -- > user select YES then popup and Reason should be visible on Ser...
Resolved! Hide form container based on field value?
Hi I am trying to hide a form container (I could be wrong, but I'm sure that's what its called ) based on the the value of the task type field. I was thinking of scripting this however I am able to see it on form designer & form builder but can't fin...
Best Practice for ATF Standard Chnage
Hi Community, What would be the best practice to create Standard Change ATF either through picking a Standard Change template or creating the Standard Change Template on the fly in ATF. Thanks,Bhuvan B.
Resolved! Issue with Updating "short_description" Field from Parent to Child in ServiceNow
Hi!In servicenow I have a little problem with updating a field short_description from parent (cmdb_ci_service) to child (service offering).This is my before insert/update Business Rule (based on cmdb_ci_service): (function executeRule(current, previo...
How to send a notification to approver in their available time/time zone.
Hello Expert,Scanario : How to send a notification to approver in their available time/time zone.How can we achieve this ??Is there any posibilty to trigger an event by business rule?? if yes, Please provide the script.Thank in advanced!!!
Assigned to read only
Hello, Is it possible to allow modifying the (assigned_to) field on the requested item form ( sc_req_item) before approving the ticket ( state is request approval ) ? the field is read only until the ticket is approved?thank you
If opened_by is the same as request for display message
Hey,I'm working on a client script for a catalog item that will check if the request being created was created by the same person for whom access is being granted - if so, a message should be displayed that this is not appropriate for this item.Unfor...
Restrict access to Email templates only for table HR
Hi everyone, I have an OOTB ACL for the 'sys_email_client_template' table. See below:This is restricting based on the role. I want to keep this ACL but also create a new one to restrict users so they are not able to see records when the table is 'sn_...
Resolved! Only admin and assignment group members should be able to edit assignment groups and assigned to inc
Hello All, I have a requirement that while an incident is in progress, no user other than the admin and incident Assignment group member should be able to change the 'Assignment group' and 'Assigned to' fields. I wrote a UI policy script for this; ho...
Item Variable Assignment not passing updated value when we go back and select new
I have a select box variable in an order guide and I am passing the value selected to a similar select box which has same values in a catalog item via Item Variable Assignment. It works well when we do not change it, but do not work when we go back c...
Resolved! How to put email id which will behave like a hyperlink in notification body
Hi All,How to put a email id which will behave like a hyperlink in notification body ?Thank you
