Email signatures are getting attached when replied from outlook.

[BRK]

Hi Team,

Can you please suggest.

Email signatures are getting attached when replied from outlook.

 Images keep on appearing on the Activity Notes in addition to Email updates. Please refer the screenshot

This was Currently we have set these properties to 

glide.email.inbound.image_sys_attachment.filter.minimum_bytes--value set to 20480

glide.email.inbound.image_sys_attachment.filter.action--Value set to : AttachEmail 

But this is not working for inbound email. 

Request:

Example lets say I have attached 26kb and 1 kb to an email
But on request we could find both attachments on the top of the attachment but in activity logs we did not find real attachment for 1 kb only we could see 26 kb

Incident:

Example lets say I have attached 6kb,1kb,19kb,33kb to an email
But on incident we could find only one attachment on the top of the attachments that is 33kb but in activity logs also for incident we could not capture rest which is less than 20kb

Thanks in advance.

[kaushal_snow]

Hi @BRK ,

Recommended Solutions...

Increase the Minimum Size Threshold: Set glide.email.inbound.image_sys_attachment.filter.minimum_bytes to a higher value, such as 2048 (2KB), to filter out smaller images commonly found in email signatures.

Set Action to AttachNone: Ensure that glide.email.inbound.image_sys_attachment.filter.action is set to AttachNone to prevent any image attachments.

Implement a Before Insert Business Rule on sys_attachment: Create a business rule to check the size and type of incoming attachments. If they are below a certain size or match patterns typical of email signatures, delete them....

Regular Expression Filtering: Implement a regex pattern to identify and remove common email signature images based on their source URLs or filenames.

Review and Adjust Email Parsing Settings: Check the property glide.email.inbound.convert_html_inline_attachment_references. Setting it to true can help in converting inline attachments to proper references, potentially reducing unwanted attachments.

If you found my response helpful, please mark it as ‘Accept as Solution’ and ‘Helpful’. This helps other community members find the right answer more easily and supports the community.

[BRK]

@kaushal_snow  Thankyou for replying 

But glide.email.inbound.image_sys_attachment.filter.action--Value when set to :  AttachNone as per your suggestion This action effectively blocks all filtered image attachments from being saved in the system correct.

So it will have impact on  request and incident attachments.