Embed surveys in Microsoft Outlook - Outlook Actionable Message not showing in survey

[Admin7267]

I was trying to embed the survey in MS Outlook and I found below threads regarding the same.

Embed surveys in Microsoft Outlook - ServiceNow Community

Embed surveys in Microsoft Outlook - ServiceNow Community

Plugin: Outlook Actionable Messages (App id: sn_ms_oam) is installed

But I was not able to see the option to enable Outlook Actionable Message check box in step 6 in my instance.

I have checked in Dictionary level as well, field is not there in that table. I see Outlook Actionable Message check box is showing up in Survey Designer. But when I enable and save the survey, again it is disabling.

[Admin7267]

HI case was raised regarding this issue.

[reillyd]

I am facing the same issue in my instances.  Did you ever get a reply back from ServiceNow support?

[Admin7267 · Accepted solution]

@reillyd Yes ServiceNow team has looked into the issue and they have fixed the issue finally

[Sam L1]

We had a similar issue which seemed to stem from the field not being present on the Assessment Metric Type Table. This was resolved by repairing the Assessment (com.snc.assessment_core) and 
Assessment Designer Common (com.glide.assessment_designer.common) plugins. After repair the fields was present as expected on the table and the checkbox was present and visible on the Survey Definition.