How to show Record Producer Variables (unmapped to field) show from Platform side?

[EashuneAngI]

Hello Team,

I tried to create a record producer with unmapped to field variables. Upon submission of an incident, these unmapped to field variables shows in the Incident summary page. However, from Platform side it doesnt (similar to how variables shows up for request/catalog items).  Is there a similar way to make this work same as with the request/catalog items?

[Vishal Jaswal]

Hello @EashuneAngI 

In Native UI if you want to display the record producer variables then open any record in Native UI like Incident or Change, Click Additional Actions or Right Click > Configure Form Layout > Incident Variable Editor or Change Variable Editor (depending on the form)

Open Record Producer and scroll down to Related List "Catalog UI Policy", Click New and Enter Short Description
When to Apply:
Check: Applies on the Target Record
Check: On load
Check: Reverse if False

Save

Scroll Down to Catalog UI Actions, Click New and Save as shown below.
Select those variables names as Visible: True and Read only: Try (specially the non-mandatory variables) which you want to show on the native UI and Visible: False those which you want to hide (specially the mandatory variables).

NOTE: You can keep changing the variable name and click Insert and Stay.

You can validate the same by creating a record via record producer:

Native UI: