Live agent chats are closed abandoned automatically

Bhumika_Patil
Tera Contributor

Many chats are being disconnected automatically without action of the agent or the use and are showing as Closed Abandoned. There is a field in the Interactions called State Reason. I have some chats that are randomly in the State Reason "Error"

This is the message the user can see in the chat:

Virtual Agent: I am having technical issues and will not be able to continue this conversation

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