Error: The following fields contain errors on HTML variables

[JenCabrera]

We have existing record producers with mandatory HTML variables.

If a user fills out all mandatory variables, they can submit the form with no issues.

If they forgot to fill out a mandatory HTML variable, they'll get the validation error saying some fields are incomplete. When they go back to fill it out and then resubmit, they get the "The following fields contain errors" error message.

This issue is showing up in all our forms with HTML variable.

Any else have/had this problem? Any idea how to fix? 

[RajiniM]

Hi @JenCabrera 
We are also facing similar issue. I guess it is a problem from ServiceNow, might need HI Case for this. Please let me know if you find any solution. 

Thanks

Rajini

[jennncabrer]

Hi, we reached out to HI support because we were able to replicate the issue in a Yokohama PDI. They got back to us, said it's a known issue PRB1862176 with a scheduled fix, and gave us a workaround. 

[JenCabrera]

Hi, we reported the issue to HI support because we were able to replicate the issue in a Yokohama PDI. They got back to us with a workaround code, said it's a known issue PRB1862176 with a scheduled fix. 

[JenCabrera]

Hi, we reported the issue to HI support because we were able to replicate the issue in a Yokohama PDI. They got back to us with a workaround code, said it's a known issue PRB1862176 with a scheduled fix.