Excel file Doesn't show in portal

[ammar_k]

Hello,

When a request is submitted with an attached file in the Employee Center portal, all file types are displayed in the ticket form except for Excel files.

what could be the problem ? 

thanks

[Ankur Bawiskar]

@ammar_k 

is this happening for all requests?

Is this happening for all users on ticket page?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[ammar_k]

No, actually after checking the user can not see any attachment, although he has the same roles as another user who can see them.