What is the suggested Hardware configurations for Walk-up Desk experience

Urvershi Anand
Tera Contributor

‎03-13-2025 02:41 AM

Is there any specific hardware specification and requirements for the Walk-up Desk Experience. Can anyone please share the details for this

 

The following guidance describes what devices are needed and function best for each Walk-up Experience feature but no specifications are mentioned.

  • Online check-in and appointment scheduling: Desktop or laptop computer, tablet, or mobile phone.
  • Onsite check-in: Tablet is recommended, but also works on desktop.
  • Onsite queue: Large flatscreen TV. This feature is designed for larger display devices, such as a TV monitor. It is not supported on a tablet.
  • Onsite CSAT survey: Tablet is recommended, but also works on desktop.
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Mark Manders
Mega Patron

‎03-13-2025 06:43 AM

It all depends on what devices you want to use. Since it's all ServiceNow based, you just need devices with an internet connection/browser capabilities that can open ServiceNow. 
I have seen it work with an old desktop pc that had a monitor for check-ins (people had to walk up to the desk) and a big tv as second screen showing the queue. 
Mobile devices just need to be able to open the ServiceNow instance to show the correct experience. 


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Mark
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