External Users to access service portal

[Kruthik M Shiva]

Hi All,
I have a requirement to make external users to access service portal and record producers to raise a request directly from the link shared to them i.e. End-users who are not present in the user table and who doesn't have any role should have access. if anyone has pointers on this, can you please help on this.
Thanks in advance.

[Harish KM]

Then you need to check USer Criteria on Catalog and also on sc Catalog widget if the widget is looking for any roles then it will fail

[Kruthik M Shiva]

Roles I have not removed SNC_external and SNC_internal is there already by default.

[Harish KM]

In above case,The user cannot access, because a User needs snc_external or snc_internal role to view the portal page

[Kruthik M Shiva]

Is there any other solution or KB article is there for the above-mentioned requirement if so please do share.
Thanks in advance.

[Harish KM]

The other solution is to create a separate page for users who are not present in system and make both Portal page and widget as public and do not add any roles.

or

The best practice is to store the external users record in user table, Create a group and assign snc_external role to the group and add all external users to this group.