Filter Configuration items base on selected Service Offering in Incident form
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04-18-2025 02:21 AM - edited 04-18-2025 02:23 AM
Hi All
In Incident form I have two fields:
service_offering and cmdb_ci - both reference to tables
I need to filter cmdb_ci field base on what has been selected in service_offering.
Values from these fields are connected in cmdb_rel_ci table like below:
Parent: serviceoffering1
Type: Depends on::Used by
Child: configurationItem1
What can I do to prepare this filter?
Thanks in advance for help
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04-18-2025 10:32 AM
Hello @Kasia5
A service offering is associated with a service and a service is associated with a Model ID (cmdb_model).
If you can elaborate your business requirement further then it will be easy to understand and have better suggestion.
Hope that helps!