Fire Event Action / Notification question

Mike LHCG1
Tera Contributor

I am trying to send a notification that uses a template and an email layout but it is not getting sent.

 

I've read many posts that indicate I should use a notification and the Fire Event Action in my Workflow to trigger the Notification. The Fire Event Action needs the Event Registry Name which I've set, and it has the option for parameters, but I'm not sure what parameters it's looking for. I have also configured a Notification and for the "Send When" field in the "When to Send" tab, I specified "Triggered".  Unfortunately, the notification is not being sent. My question is, how does the Notification know that it's the Fire Event Action in my Workflow that is it's trigger? I see nowhere to tie the two together.

 

I have attached the Event Registration, the Notification, the Fire Event Action step from my Workflow and the Event Template. As I mentioned, I see nowhere I can specify that that the Event fired in my Workflow is tied to the Notification in order to trigger it being sent. Can someone please help with what I've done incorrectly?  Thank you!

6 REPLIES 6

Uncle Rob
Kilo Patron

I also demonstrate how to utilize Triggered Notification with the Send Notification activity in flow in this video.
https://youtu.be/FtOT4aDs7lo

Learn the 3 possible ways to trigger a notification in ServiceNow Flow Designer, the pros and cons of each, and which way Robert suggests as default. Lets build something together. rob (at) theduke (dot) digital MENTIONED IN THIS EPISODE Build a "Create Event" custom Flow Action: ...

Runjay Patel
Giga Sage

Hi @Mike LHCG1 ,

 

in notification change from triggered to fire event and then you will get option to select your event registry. Here you have disconnect you have triggered the event from flow but that event is not associated with any notification hence email is not getting triggered.

 

while creating event you have option to pass param 1 and 2, there you can add additional members dynamically while passing the email id but you have to make sure that in your notification you have ticked marked the param 1&2.

 

To check in details you can refer my blog here, you will get tested code here.

https://servicenowwithrunjay.com/email-notification/

Accept and like the solution if it helped.