I am encountering an issue when executing a flow that creates a catalog task within a requested item in ServiceNow. The process is run by the system and everything works fine when the request is made by an admin, but it fails when the request is made...
Hello Team, I am having Work Order Task to check the "Agent arrive onsite" notification.But unable to test the notification in the Work Order task form, such as which fields we must complete to work this notice.Can somebody help me achieve this?
Hello,How to use the Subscribable box in the notification? If it is selected, how to trigger the notification in the table and to whom the notification is sent?
Hi Everyone, I need to add a CC in the notification activity of a workflow in ServiceNow. Could someone please assist me with this? Thanks in advance.
Hi
Why do I insert or update the record of the child table, and the record of the parent table is also update, but there is no notification that triggers the parent table? (The conditions for insert and update are the same as the notification conditions...
I have the following question.I have a new custom table. This table is inherited from the incident table, and the fields in both tables are all the same. Now we want to trigger notifications in the parent table by updating or inserting data in the ch...
Hello Community I have read the documentation and found the pros of implementing a universal task. Can anyone provide the cons of universal task ? Thank you
I have created a topic in VA which has serveral topic blocks like : ticket status, raise ticket, live agent, knowledge search, sharepoint,etc. Now i am trying to implement NLU with VA. I happen to found that NLU intents are matched with topics and no...
I don't think this can be done in the incident table as the updated field is always changed per update, is there any other way ? I don't have access to create any analytics in my department. I need to obtain the number for each day this year, if any...
Can anyone please help me on the below requirement. I need to send the notification for incident when assigned to field is empty for more than 24 hours. Could anyone please let me know how to achieve. Please help me with the script.
Hi, I am looking for cancel purchase option in my purchase in shopping hub but it is not available. Only view purchase and add to cart option is available. OOB we have cancel purchase option for purchase requisition. I have checked in UI builder but ...
Hi,We are sending date from an excel file to a ServiceNow through Transform map.The date format in excel file is 5/23/2024 03:55:50 PM but in ServiceNow staging table record the date field (string type) is showing 2024-05-23 03:55:50 however it shoul...
My client would like to limit who can be @mentioned on a ticket platform wide to only people with read access to the ticket. I created a Before Query business rule on the User table based on another community post - this business rule does work to li...
How do the 'actual start date' and 'actual end date' fields get populated in the issues form? I need to ensure these don't get auto-populated
