Hello,Appreciate your help !We have added Additional assignee list to incident form.Now there is a requirement to limit the additional assignee to only 2 users.One cannot add more than 2 users to the list.Is that possible, If so could you please guid...
I'm running into some issues while importing (Easy Import) articles into a knowledge base. The scenario: I have about 2k articles that I need to import into one instance from another instance. Right now cloning isn't an option. I made sure to downlo...
Hi Team,How to create a Supplier/Vendor Task Once incident created Based on Ci Thanks.
Hi everyone,I’m currently facing an issue with the Analytical Hub in ServiceNow Dev Performance Analytics. Specifically, the line chart displaying the “Avg 30 Days Resolved Time for Incidents (Hours)” is showing negative values.Has anyone else encoun...
In a scoped app Prosjekt (Project) we want to use UI Action buttons to change Project status.In table Instruks, we keep instructions on what to remember before proceeding to next Status.From the UI Action we call method getInstruksTekst (from a scrip...
Hello experts,I am trying to implement a custom chat integration between ServiceNow Virtual Agent and Webex. I have successfully tested the GET and POST methods and am able to post new messages using APIs from the Webex Developer Portal. I have used ...
Hello allI have a requirement of creating a report on a database view which comprises of fields from change (change_request) and outage table (cmsb_ci_outage)I was able to create a database view but when I try to create a report on that I do not get ...
I have BR works on incident table with when is before inserted or updated based on some condition I insert additional comment using this command current.comments="some text here";and it appears correctly but it sets the created by to me" current user...
When a Closed state is selected (Closed Complete, Closed Incomplete, Closed Cancelled) and record is saved or updated then a message will appear stating "You have closed your Remediation Task. You may also wish to close the associated Issue <link>." ...
Hi, I am looking to create a record producer that will have multiple options.Several options viewable to all users. Two options only viewable to specific roles (Supervisors/managers). Is there a way to do this?
Hello Experts, Can anyone tell how to fetch hour from a glidedatetime value. I am using this script var gdt = new GlideDateTime ("2017-03-31 15:13:43");var gdtsplit = gdt.getDisplayValue().split(' ')[1].split(':');gs.print(gdtsplit[0]); It is returni...
I am trying to get certain variables to show up on a certain task. I am using the workflow activity Catalog Task at the bottom to select a variable to show on the task. I selected 8 out of the 90 variables but when i go to the task, all 90 still show...
Hi folks,We've reports created on incident metric table, It's throwing report_view ACL error when trying to access data.I've found ACL on metric_instance while debugging.How is this table related to incident metric table ?
I'm new to flow designer and have the following question:Requirements:1) User submits a request and Task A is created.2) In Task A , the analyst needs to make a decision to proceed or not proceed (See image labeled 1)3) Once a decision is made to pro...
