I need to create a scheduled email job that sounds out a report of all the open VITs that are assigned to their group. Our VIT table has thousands of records assigned to multiple different groups. I know how to create a job for one group, but I don't...
The current workflow in-use for our Minor change (Priority = 4 Low) Approval requires 3 level of approvals: peer review -> technical review (assignment group/line manager approval) -> Change management approval. My manager is also a member of the Cha...
Hello, I've seen there are a few articles here about approval reminders. I was able to make it work for changes, but i'm not being able to reference the approver added in a SCTASK as the receiver.For example:- I created an event.- This event triggers...
Hi All, we have requirement where we need to enable a feature after to send the Mass Email Communication.We have ITSM pro license. can someone please help me with how can we enable it and the steps involved in it? Regards,Amit
Hi All, I have a requirement where whenever an RITM is closed with:- Closed Rejected - Closed Skipped - Closed Incomplete Several fields in the RITM remain editable. How do i make these fields not editable?
The current “Search” bar does not instantly suggest items when the user types in letters but rather resolves the item name when most of the word is typed.I have a requirement to Resolve names and suggest items as soon as the letters/text are being ty...
Has anyone implemented my assist, how is the experience and how much effort it takes?
I have created Multi-Row variable set in that I have created the Multiple choice Variable and created Reference variable i.e. "Group". As per selection of the choice, the group is populating in the "Group" variable, but I want multiple selection.Plea...
Hi Everyone,I have a requirement where a UI action should be visible on the Table1 form when the "Candidate Shortlisted" field in Table2 is "Yes", "No", or anything else but not empty. Table2 is associated with Table1 through the "Hiring Process ID" ...
HI, We have created a custom field 'Popular' in knowledge article form. when ever this field is checked, the article is shown in the portal from the widget 'Simple List'. When the newer version of the article is created, the fields of older version a...
Hello SN Community! I'm trying to script a UI action. Basically we have a user clicking the UI Action to check mandatory fields and send for approval. The script looks like this: if (current.field1 == '') { gs.addInfoMessage("Please populate Field...
Hi All, When I select 'Add User' from the dropdown menu, and subsequently add one or multiple users in the following field, along with one or multiple groups in the subsequent field, My requirement is that those users should be added to those groups ...
Can anyone assist me with getting the fields to display correctly for non-text fields? It looks like it will display correctly only if the field is text but if it's a reference field or a drop down it's not pulling the displayed value for the variabl...
I want to trigger a survey after live agent chat but it's not getting triggered i have created a topic in that topic i am using "vaSystem.connectToAgent()" after that i want survey to be triggered for the user.
