I am working on a requirement where I am converting an incident to a request through UI Action. Once the request is created the incident will be cancelled. but in this scenario, I want to prevent triggering any existing notification as I will be send...
I want to send a delivery acknowledgement when I'm receiving an update request from third party in REST integration, and I have to again send them a process acknowledgment after I parse this update request to the staging table and process it, how to ...
I found that the "antivirus.infected" event was firing and sending email notifications.I could not able to find where this event was called and when exactly it will trigger.can anyone help me on this.
I have gone through many article but not getting the purpose of 'Change Task Template' in related list of Standard Change Proposal.We can create it when state of Standard Change Proposal is New,but don't know when and how it used.
I have created a variable set which is used across all 5 hardware catalogs and used it in flow designer to and created the flow. And now same flow is used for multiple catalog which shares the same workflow but now I am stuck in the "Create Catalog T...
Please help in setting up the integration between Alexa and ServiceNow.I have gone through the documents and followed the steps but it is not working.Please see the link below. I do not understand where to get the secret key from? https://docs.servic...
I have installed the granular delegation which works fine for HR Task but when I create a delegation rule for Incident, change the rule is not workingI created a delegation rule as Delegation table -Incidentdelegation rule "Assigned to me(dynamic" so...
Hi Team, Can anyone please help me on adding of Dash board to the Home page of Now Mobile App.Please check the attached screenshot for your reference.In the picture we need to add the dash board under the applications (Service catalog, knowledge, etc...
Hi All,How to respond with some text if the external or internal inbound email doesn't meet processing rules irrespective of the table. (i.e incident or problem)?Before responding, as a first step, how can I figure out the particular email is not pro...
When configuring the content of an Email Notification, which syntax should be used to reference the properties of an event triggering the Notification?A. ${event.<property name>} B. ${current.<property name>}C. ${<property name>.getDisplayValue()}D. ...
Which one of the following is true for a Script Include with a Protection Policy value of Protected? A. Any user with the protected_edit role can see and edit the Script IncludeB. The Protection policy option can only be enabled by a user with the ad...
Hi, The Connecting lines went off from the Catalog Item.The Published workflow has been Check out and the Published again. Then the connecting lines went offHow to resolve?Please help
Hey everyone! Trying to work in VA Designer. My company recently upgraded to Vancouver. There is no right hand scroll bar on the Properties Sheet. When I click on a node to edit the details, sometimes the Properties extend off the bottom of the det...
Hello Community,I am attempting to have scheduled job run a catalog item every 6 months. I see where you can schedule this, however a script is not working. It does not seem to do anything when I execute however running the catalog manually seems to ...
Hello Community, I have been tasked to create a CSAT survey for my entire department with 5 basic questions. There are about 5 teams within the department. Am I able to create one holistic survey for the department but once I start gathering data bre...
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