I am looking for the for the roles which are associated with the ITSM, ITBM and CSM module applications like incident management to calculate the actual consumption of the user license
Hi all,I'm trying the interactive filter to filter out INCs created based on Application ID in the CI table. I created INTERACTIVE Filter on Cmdb_list table and selected display values as application ID. Added the target table is INCIDENT and selecte...
How to set 'close code' choice field in change request form to 'Cancelled' when the state of change request changes to 'Cancelled' ?
I have an excel file containing categories, subcategories, scope, type, service/Application and assignment group. I want to populate this excel file to serviceNow PDI so that when I create new incident I can select categories and their subcategories ...
Hi, I need to generate a report with the % of incidents met response SLA. I have chosen table as incident.SLA and put the conditions as has breached is false. It is showing the time with the below screenshot conditions. What should i select in the ag...
Hi All,So basically I have one drop down field name "Asset category" under which it has three choices>> Standard>> Non-Standard>> Mobile thin clientSo if I submit a request selecting Standard or Mobile thin client then no approval is required and cre...
For example, for UK customer, XYZ is the HR representative who approves all the "catalog item name", however he is usually also the one raising these requests herself. Can we automate it somehow so that he would not have to approve her own request?
Hi ServiceNow Community Developers, I have an AWS IP address that I need to whitelist in ServiceNow. The problem I am running into is the way it's formatted, for instance this is the IP address - 13.34.7.0/27Do you guys know how can I white list such...
HI, I have a req that if a logged in user is a part of a particular group, he should redirect to the new portal which is having a diff URL suffix. Can you help me with the code for this in the script include SPEntryPage. Thanks@ankurt @Sandeep98 @Ank...
I am familiar with how to truncate date and time fields in SQL and crystal reports, but it seems like this is not possible in ServiceNow Reporting unless you have admin access and can write scripts?The end result is I need to make pivot and multi lev...
Hello Team,I want to receive Work Order notifications based on being part of a watchlist. Thanks,Sudhan.
Hi All,I have a requirement to change the owner of the specific catalog item to non archive users but it is showing up all the archive users currently , i changed the owner filed to sys_user, but the changes aren't reflecting yet. Im still able to se...
i have one question related to sctask and groups my query is one user is group manager therefore not assign or go to any sctask to that manager
Hi All, I am trying to create a service catalog in which I have created list collector variable options which are not visible to end users, so is there any other variable option is available to select multiple options in service catalog.T...
Hi,How to remove the below tips shown in screenshot from Slack into Servicenow.In detail: Once I type Help in Slack it shows the below Hi , Logout. I want to remove this from Slack into servicenow. Can anyone please guide on this. How to do it into s...
