Hello,I've generated a report using the query builder to retrieve Incidents where the Configuration Item has at least a level 2 relation with the "XYZ" Business application. Unfortunately, the query builder doesn't support fetching data with relation...
The user requirement is to be able to see release calendar planning directly from the release form (not rm_release). At the moment is possible to view calendar only from report but the user would like a button or a link in the form. How can I add it...
Hi All, I am working on walkup appointment booking widget and setting up a location. Schedule I have set is for daily availability but on the widget it is showing closed for almost whole week.Can anyone explain what is causing this issue ?? Thanks
hi,my question is how to get related list buttons,if i click on that button it should redirect to the another table list view,if we select records there it should reflect in current record related list,same like add button in impacted services relate...
Whats the best way to find and display similar incidents on the current incident?I was attempting to use predictive intelligence but how would I display the results on the current incident?Another way I was trying to go about it is by using the table...
Hello All, In Virtual Agent I have created a topic, in which I should update an Incident with Attachment provided by end user in Chat Bot. I am using File Picker to Attach the file. I have tried using 'vaSystem.attacheRecord' and tried using script a...
group manger will have access to assgin tickets to group memebers and he will also close the ticket, and also group members also assign them side full fill the tickets how to achive this, i need to add group manger in to group or i will directly assi...
Hi,How can I allow users with mac_fulfilment role to create and edit templates only if they created them, while users with mac_analyst can create and edit all template records? Thanks,Sahar
Hello ServiceNow community,When attempting to propose a standard change template from a normal change request, the system redirects us to a form where several fields are pre-populated based on the details of the normal change request. Currently, all ...
Hi All,I need to move one of the table's form layout including form section to another instance. So here i dont want to use the update set. How can i achieve this? Normal export & import is also not working. Thanks,Suvedha
I've recently added the service offering field to the change request form and noticed that only business offerings are showing in the list and not the technical offerings. Is this by design? If so, can you help me understand why this is setup this wa...
Hi,I am looking for details of all the different access granted to default Asset_Manager (Asset) and Stockroom_Admin role? We are looking to only keep access for ITAM and CMDB related tables and revoke other access. Thanks
I have a requirement to mark the interactions closed abandoned instead of closed complete. For that I duplicated the Closing Conversation and created a new custom topic in virtual agent designer. In that I setup a script to mark it close abandoned. B...
for the related list button name is Add,if i click on the button it should open the list view of another table from there i should have to select records,after that those records should be reflected in the current related list.
Hi Team , I have a workflow which will trigger approval on certain condition , which is working fine and the conditions are met , now the challange is , the approval has been triggered and listed is "sysapproval_approver" table but not on the Portal...
