flow designer approvals

tushar_ghadage
Tera Contributor

hi , 

 

i am generating approvals when i submit the catalog item from the portal using flow designer 

 

but when i submit the catalog item it , its generating approvals on the request table as well 

which i dont need , 'how can i stop generating approvals on request i only need this on RITM onwhich is the flow 

is working fine 

below are the SS ( here in the left its coming on request but i need this on RITM only 

Screenshot (135).pngScreenshot (136).png

below the action for ask for  approval:

Screenshot (137).png

can anyone please suggest the changes in the flow !!

 

thanks !!

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@tushar_ghadage 

check if the Catalog item for which you are testing has price more than $1000

There is 1 OOTB workflow on "sc_request" which sends approvals on REQ if price is more than that to Group "Catalog Request Approvers"

See if those approvers are members of this group

If price is less then it's auto approved

AnkurBawiskar_0-1747310409668.png

 

AnkurBawiskar_1-1747310481986.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

6 REPLIES 6

J Siva
Tera Sage

Hi @tushar_ghadage 
Is it generating approval records for both RITMs and REQs?

If yes, then there must be a custom Business Rule or Workflow configured. This is not an OOB functionality. 

 

Regards,
Siva

Hi @J Siva ,

yes its generating approvals both  for the ritm and  request table okayy

 

Ankur Bawiskar
Tera Patron
Tera Patron

@tushar_ghadage 

check if the Catalog item for which you are testing has price more than $1000

There is 1 OOTB workflow on "sc_request" which sends approvals on REQ if price is more than that to Group "Catalog Request Approvers"

See if those approvers are members of this group

If price is less then it's auto approved

AnkurBawiskar_0-1747310409668.png

 

AnkurBawiskar_1-1747310481986.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

yes exactly just checked its generating from the workflow 

thankss