Hide Create Incident button on Knowledge Table

[vivek72]

Hi,

I have below 2 requirements and would like to understand the easiest way to implement these:

1. How shall I disable 'Create Incident' button on Knowledge table for a particular Knowledge base only.

    like out of 6, only members from 1 particular group shouldn't be able to see 'Create Incident' button.

2. How to disable Knowledge templates for some Knowledge bases, need only 1 template (sys_wizard_answer) for a particular Knowledge base, rest all templates should be visible for all Knowledge bases.

[G Ponsekar · Accepted solution]

Hi @vivek72 ,

Can you update UI Macro = "kb_view_common" XML like below.

After line 6, add the code marked in bold to evaluate whether user is part of Group whom you need to exclude

<g:evaluate jelly="true">
var knowHelp = new SNC.KnowledgeHelper();
var showCreateIncident = !kbViewInfo.isInPopup && !jelly.sysparm_no_create_incident && !kbViewInfo.hideFeedbackOptions && RP.getParameterValue('sysparm_class_name') != "kb_knowledge_block";

// Add this section to check for group membership
var excludeGroup = gs.getUser().isMemberOf('Name of the Group to Exclude'); // Replace 'Name of the Group to Exclude' with the actual group name
if (excludeGroup) {
showCreateIncident = false; // Set to false if the user is a member of the excluded group
}

var showMoreInfo = !kbViewInfo.isInPopup && !jelly.sysparm_no_info;

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Thanks, GP

[vivek72]

thank you so much @G Ponsekar !!

it worked perfectly fine .