How can I prevent a Tier 1 HR case from being created when sending an email to HR General to create

[Satyam123]

I’m currently using the HR Service Delivery (HRSD) module, and a Tier 1 case is automatically created whenever I send an email to my HR General to create a group using email inbound. I would like to prevent the automatic creation of the Tier 1 HR case in this scenario. Does anyone know how to achieve this in ServiceNow?
refer the screenshot.
Thanks

[Ankur Bawiskar]

@Satyam123 

Did you check that inbound email action script?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Satyam123]

Yes we have checked, But there is nothing in script.

[Mohammad Danis3]

Hi @Satyam123 ,

You need to modify or customize the inbound Email Action that's processing incoming emails and creating HR Cases.
Check the existing inbound email action which are creating HR case via email. Check if subject or trigger conditions are matching.

Regards,
Mohammad Danish