Hi,
Requirement is when incident sla (Business elapsed percentage is greater then 75%) and when incident assignment group is ABC1 or ABC2, email should trigger to particular users(tester1 and tester2) + incident assignment group(only which group members have Employment Status as contractor).
I have created the notification, when to send as event is fired.
Created the event registry and pulled in even name in the notification.
I have created the business rule,
Business rule script:
(function executeRule(current, previous /*null when async*/) {
var recipients = [];
// Safely get the assignment group record
var group = current.task.assignment_group.getRefRecord();
if (!group || !group.sys_id) {
gs.log("[Contractor Notify] Invalid assignment group on incident: " + current.number);
return;
}
// Query group members
var grMember = new GlideRecord('sys_user_grmember');
grMember.addQuery('group', group.sys_id);
grMember.query();
while (grMember.next()) {
var user = grMember.user.getRefRecord();
if (user && user.edu_status == 'C') { // Employment Status is Contractor
if (user.email) {
recipients.push(user.email.toString());
}
}
}
if (recipients.length > 0) {
// Trigger custom event with recipient list
gs.eventQueue('sla.75percent.notification', current, group.sys_id.toString(), recipients.join(","));
gs.log("[Contractor Notify] Event triggered for: " + recipients.join(", "));
} else {
gs.log("[Contractor Notify] No contractors found in group: " + group.name);
}
})(current, previous);
Could you please help me on this requirement and script?
Thank you
