How can we create User Journey report in ServiceNow

[Afsar Hussain]

Hi,

We have one custom portal, for which we need to do some reporting, but the reporting is not the normal report what we do from the report module in ServiceNow but rather it is a user journey report.

For example: User came to portal and clicked on some UI action and then it opened some record producer form, and he submitted the form. So, we need to know how many users performed this journey in the last week.

Any idea on how can we achieve this?

Regards,

Afsar

[Mark Manders]

The transaction table holds what users are doing, but I wouldn't advice to report on that table, nor will it be clear what they did.

And the journey itself consists of several steps and to report on that, is impossible. What is your requirement? What is this report going to solve? What is knowing the journey going to help with?