How changes can be linked to closed incident

[Sruthi_2511]

Why can only open problem and incidents be assigned to a change? For examples in retrospective changes we would need to link to an incident but it might be already closed and the system is stopping us because its closed.
We do have retro changes and no issues with creating them, its just that you loose the link on what they are fixing if you cant relate the incident to it.

Can someone please help with this query?

[AndersBGS · Accepted solution]

Hi @Sruthi_2511 ,

It's correct that you can't go to the incident form and link the change request, but instead you can go to the change request a link an incident - even if it's closed. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

[Ramon Espinosa]

I think there are plenty of use cases for this, especially with Problem Incidents. You may not identify a problem for weeks, but in research of past closed Incidents you find those were part of the problem reported before it was a known problem, but you still want to add them to the overall talley of issues being reported by the users. Since you can't add a Closed Incident to an Open Problem Incident this is an issue. Same type of issue with the original issue for Changes.