How do you suppress email notifications for business rules

[Sequita B]

In the Washington DC upgrade a business rule was added for MID servers about the Login name.  I want to suppress the emails so that we do not get the notifications.  Does anyone know how to do this?  Besides updating the Business rule script, is there another way to stop the email notifications from generating?

[Brian Lancaster]

I don't see any notification being fired from this business rule or the script include that it calls. Are you sure it is this BR that is causing the notification? Can you check the BR in the list layout adding updated by to see if someone has updated it.

[Sequita B]

My apologies, it is not a notification, but it is an email alert with an error message that we receive.  In the script includes on line 16 the error message is created.  On line 22 the error message is passed into the createOrUpdateIssue function.  We are trying to find a way to stop the emails from generating.

[Sequita B]

Found a KB that states there is a fix for this issue in Washington DC patch 8 or in Xanadu release.  So issue will be resolved.  Thank you for your help.

[Ankur Bawiskar]

@Sequita B 

did you try adding some condition to that notification using Advanced conditions?

[Sequita B]

Hi Ankur, 

No, we have not tried that option.