How many times a User can Reset his password by using Forgot Password?

Abdul333
Tera Contributor

‎07-19-2024 03:01 AM - edited ‎07-19-2024 03:15 AM

Hello All,

 

I tried to reset my instance password by using Forgot Password, for first time i got an email with Password reset link.

Abdul333_0-1721382769542.png

I got this email and a email log entry also created in system and I can able to Reset my Password.

Abdul333_1-1721382842883.png

 

I tried the same procedure again but i didn't get any email notification to Reset password.

Is there any restriction policy that user can able to reset his password in a particular period of time?

How many times a user can reset password?

Please help me on this.

 

Thanks,

Abdul

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2 REPLIES 2

Sid_Takali
Kilo Patron
Kilo Patron

‎07-19-2024 03:29 AM

Hi @Abdul333 You can reset your password easily using Reset Instance Password option 

Sid_Takali_0-1721384945010.png

 

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Abdul333
Tera Contributor
In response to Sid_Takali

‎07-19-2024 03:49 AM - edited ‎07-19-2024 03:50 AM

@Sid_Takali  I want to know the behavior why unable to reset password twice, thrice?

Abdul333_0-1721386003989.png

https://devxxxx.service-now.com/pwd_process.do?sys_id=c6b0c20667100200a5a0f3b457415ad5&sysparm_recor...

 is this because of the above configuration? Could you please check and let me know?

 

Thanks,

Abdul

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