Knowledge Approval Workflow - Wait for Condition not working for templates
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎07-19-2024 12:57 AM
Hey,
I've built a workflow for article approval which has two approvals. When the second approval is rejected the workflow should give the user a chance to revise the article and publish it again without the need of the first approval. Therefore I added a "Wait for Condition" and the user can change the Stage via UI Action to ask again for the second approval.
Workflow looks like that:
If I use the standard article template everything works fine. If I use another template, e.g. "Template FAQ", the "Wait for Condition" activity does not get triggered. I assume that is because the article is in a child table of "kb_knowledge" but I cannot find a solution.
Has somebody an idea?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎07-19-2024 01:14 AM
If it's not in the knowledge table, in what table is it? What workflow is on that? Does it even show any workflow?
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎07-19-2024 01:33 AM
Every article template creates its own child table of "kb_knowledge". So for me it is called "u_kb_template_bekannter_fehler". The workflow is also running...