How should I re-direct survey page to sp page instead Native UI

B Ashok · ‎08-19-2024

Hello Team,

When end user clicks on survey link, it's re-directing to the backend native UI with the below mail script.

Could you please help, how to re-direct the link to Service Portal Page.

Thanks

Ashok

Bhavya11 · ‎08-19-2024

Please check

Navigate to "Assessment properties" - > checked the first checkbox ("Allow Survey link from email to open Service portal view ") .

if that false then you need to change the property or link logic

something like below

'sp?id=take_survey&instance_id=' +  current.sys_id;

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Thanks,

BK

B Ashok · ‎08-20-2024

Thank you it's working.

Navigate to "Assessment properties" - > checked the first checkbox ("Allow Survey link from email to open Service portal view ") .

Bhavya11 · ‎08-20-2024

If my response proves useful, please indicate its helpfulness by selecting "Accept as Solution".

Thanks,

BK