How to add another mail to instance mail ?

[Manikantahere]

for example:

if I want to create a incident through inbound email action I will configure action and will send the mail to production@service-now.com but along with it if user sends to xyz@gmail.com  or  xyz@outlook.com.
it should create incident in same production instance.

for this where we will configure this mail so that mails triggered to this mail will create incidents??

[Mark Manders · Accepted solution]

Why 'some one else'? You can just put a forwarding rule on it. Email comes in -> forward to ServiceNow -> inbound action takes care of whatever it needs to take care of.
ServiceNow isn't an email provider on which you can create multiple email boxes. Take care of it within you own infra structure. It will be more maintainable and the best upside is: you can have different rules apply on where it is coming from.

[Manikantahere]

can i get some more inputs to configure it ?