How to add Attachment to Existing Incident Record using Virtual Agent.

[swaroop]

Hello All,

In Virtual Agent I have created a topic, in which I should update an Incident with Attachment provided by end user in Chat Bot. I am using File Picker to Attach the file. I have tried using 'vaSystem.attacheRecord' and tried using script action and GlideRecord the 'sys_attachement' table. But it didn't worked. Can anyone suggest me how to update the Incident Record with provided Attachment in Virtual Agent.

Thanks & Regards,

S.Swaroop.

[Community Alums · Accepted solution]

hi @swaroop ,

After the file picker use the script action as :

(function execute() {

vaSystem.attachToRecord(vaInputs.attachment, 'incident', vaInputs.select_incident);

})()

attachment - is file picker variable

select_incident - is variable for incident

Please mark if helpful and accept it as solution

Thanks

Akash

[swaroop]

Hello Akash,

I have tried giving Incident sys_id in the place of 'vaInputs.select_incident' and it's not working.

Thanks & Regards,

S.Swaroop.

[Community Alums]

hi @swaroop ,

You don't need to give Sys ID. 

just provide the variable which is used to select incident.

Please mark if helpful and accept it as solution

Thanks

Akash

[PriyanshuVerma1]

Hey @Community Alums 

I am implementing this logic but it doesn't seem to work. I used your code but after uploading the image in virtual agent it is not attaching the image. I am getting an error saying : having technical issues can't move forward. " can you guide me a little where I might be wrong