How to add Attachment to Existing Incident Record using Virtual Agent.

swaroop · ‎02-23-2023

Hello All,

In Virtual Agent I have created a topic, in which I should update an Incident with Attachment provided by end user in Chat Bot. I am using File Picker to Attach the file. I have tried using 'vaSystem.attacheRecord' and tried using script action and GlideRecord the 'sys_attachement' table. But it didn't worked. Can anyone suggest me how to update the Incident Record with provided Attachment in Virtual Agent.

Thanks & Regards,

S.Swaroop.

Community Alums · ‎02-23-2023

hi @swaroop ,

After the file picker use the script action as :

(function execute() {

vaSystem.attachToRecord(vaInputs.attachment, 'incident', vaInputs.select_incident);

})()

attachment - is file picker variable

select_incident - is variable for incident

Please mark if helpful and accept it as solution

Thanks

Akash

View solution in original post

js20 · ‎03-27-2024

I just tried this and it works:

vaSystem.attachToRecord(vaInputs.file_picker.getValue(), 'table_name', 'sys_id of created record');

swaroop · ‎02-23-2023

Hello Akash,

The script which I am writing and mentioned by you is correct and working, but mistake done by me was, I have placed script utility in the end. Now I have kept after file picker like said by you and it worked.

Thanks You So much.

Thanks & Regards,

S.Swaroop.

Yasser Al Kindi · ‎10-06-2023

Can this also be done for RITM in the same code, or do I need to make a separate topic?

js20 · ‎03-27-2024

Is there solution for this? I am trying to save attachment selected by File picker into Case.