How to add CC in the notification activity of workflow in ServiceNow

Arun91 · ‎02-20-2024

Hi Team,

I have a requirement to add cc in the notification activity of workflow in ServiceNow. Could some one please help me on that.

Thanks in Advance

Danish Bhairag2 · ‎02-20-2024

Hi @Arun91 ,

You need to use an email script for this. Create a email script & call it from your notification like below

${mail_script:script_name} // instead of script name u need to enter mail script name which u will be creating.

then in email script u can add this command

email.addAddress("cc","email_address_of_the_user","Name_of_ther_user");

Thanks,

Danish

Arun91 · ‎02-20-2024

Hi Danish,

It is dynamic user. It will keep on changing for every ticket.

Service_RNow · ‎02-20-2024

Hi @Arun91

use the following mail script in workflow notification activity message to achieve that:

<html>
<body>
<mail_script>
email.addAddress("cc","test@test.com");
</mail_script>

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Arun91 · ‎02-20-2024

Hi Ram,

The email need to send based on last updated by in the ticket. It is a dynamic user.