How to Add Instruction and Grouped Variables on Catalog Task Form (Variables Section)

[Pratiksha KC]

1. How to add instruction to variables section on the Catalog Task
I would like to see the below instructions to the fulfiller (in color Hex=#ae0055):
Information to Service Desk – this task is only intended to build the workflow
Ensure that you answer the questions below and once done, please update the state of this task accordingly:
In case this request must be continued -> close this task in CLOSE COMPLETE state to continue the workflow.
In case this request must be cancelled / rejected -> close this task in CLOSE INCOMPLETE state to cancel the workflow and provide the reason to Requester in Additional comments field.

2. Below variables from the form, still in Variables section on Catalog Task I would like to 2 sections(This variables are not on catalog item) – first one where I can select the number of approvals and who they should be generated to, and second section where I can select tasks needed to fulfill the request.

[Ankur Bawiskar]

@Pratiksha KC 

you need to create a variable set, add variables into it.

Hide the variables within this variable set during submission and show only on RITM/SC Task form

where are you stuck?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Pratiksha KC]

Hi @Ankur Bawiskar 

But how can we make that variables editable on task form in variable editor section? 

[Ankur Bawiskar]

@Pratiksha KC 

are those coming as readonly in variable editor for the agents working on sc_task?

I tested with itil user and for that user the variable editor is editable out of the box

1) Ensure this client script on sc_task is active=false

2) ensure no UI policy or catalog client script is making them readonly on sc_task form

Testing result with itil user

If my response helped please mark it correct and close the thread so that it benefits future readers.