How to bring the catalog variables to the list view of the RITM as it holds the OOB fields.

[divyadhanda]

How to bring the catalog variables to the list view of the RITM as it holds the OOB fields.

[soumyadeep10 · Accepted solution]

Hi @divyadhanda ,

You can dot walk and bring the catalog item field values as well catalog variables in the following way like below:

Step 1: From the Personalize list option, double click on the space I have shown below.

Step 2: For a catalog item field, write 'cat_item.<name of field>' and press ENTER.
               For a catalog variable, write 'variables.<sys_id of the variable>' and press ENTER.
Step 3: Lastly, click OK.

If by chance this doesn't work, you can also use the steps in the below post:
Article #19 - How to show Catalog Variables on RIT... - ServiceNow Community

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[soumyadeep10]

Hi @divyadhanda ,

Please follow what I said, you would be able to achieve what you want !!

[divyadhanda]

I want to add the specific catalog variable here, how can i do from here?

[soumyadeep10]

Hi @divyadhanda ,

Please follow the steps I have already provided, 
Double click on the space I have shown in screenshot (step 1),  

write 'variables.<sys_id of the variable>' in the section shown in screenshot and press ENTER (step 2), 

Click OK (step 3)