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3 weeks ago
How to bring the catalog variables to the list view of the RITM as it holds the OOB fields.
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3 weeks ago - last edited 3 weeks ago
Hi @divyadhanda ,
You can dot walk and bring the catalog item field values as well catalog variables in the following way like below:
Step 1: From the Personalize list option, double click on the space I have shown below.
Step 2: For a catalog item field, write 'cat_item.<name of field>' and press ENTER.
For a catalog variable, write 'variables.<sys_id of the variable>' and press ENTER.
Step 3: Lastly, click OK.
If by chance this doesn't work, you can also use the steps in the below post:
Article #19 - How to show Catalog Variables on RIT... - ServiceNow Community
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3 weeks ago
check my latest response below
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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3 weeks ago
this explains
How to Add Catalog Variables in the Table List View
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Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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3 weeks ago
Hope you are doing good.
Did my reply answer your question?
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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3 weeks ago
Little confused on this,
Actually, i need to use the default view of the sc_req_item list view and add the specific catalog variables to this list view.
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3 weeks ago
the links shared talks about creating new view but see if it works for default view
what's your exact business requirement here?
OR
Why not create a database view and show variables in column for your users?
then add link to this database view table in left nav
Show Variables of a Requested Item in the list view
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader