HiHas anyone help me to find the correct Api MethodGenesys is integrated in instancewhen ever a user call The call will routed to servicenow and his case record should move to Work in progress.The case state should change to work in progress.for this...
I wanted to disable all the fields in child tickets if it will be connected to a parent incident(not implemented). The only way to update it is thru the parent incident(which is already implemented) Any idea what's the best way to disable it?And enab...
Hi experts, I am Tring to insert the records from one table to another table in my personal instance, I have got struck with one of field called "Valid From" which is string type and value of the filed is 'August 22, 2022' and i have same filed cal...
Hi, Is it possible to skip a input note totally based on a condition, we have tried script in "allow user to skip", but there is a skip button button after asking for input, but i want to skip always , without asking user to skip. Let me know if anyo...
Hello everyone, The ServiceNow Community is undoubtedly a valuable platform for users seeking information, solutions, and guidance related to various aspects of the ServiceNow ecosystem. However, it has come to our attention that there is a notable d...
Hello team!Does anybody knows if I cab become a Certified Trainer? If yes, can you please share the path? Thanks. Miguel Rojas.
How to setup 2 different set of group members to rotate on alternate weeks for the same shift.Example:Shift-1 6am - 6pm Week 1 - Group 1 membersWeek 2 - Group 2 members Please assist.
Hello,We would like to know how to generate a report when SLA beaches if there are multiple groups involved.For example If an incident is assigned to Group A on a high priority issue , and after couple of days the incident gets re assigned to Group B...
Hi TeamNeed urgent help. I'm struggling to make a weekly/monthly problem report bcos we don't have a CMDB incorporated in our ServiceNow (Utah) platform. I need a consolidated problems report to include: Duration of the Problem ticketLast update to t...
I created a dev instance and working on with a Lab exercise. I don't find Workspace - CSM/FSM Configurable Workspace.
Hi experts,we have variable on record producer which has to show a specific field (u_can) which is a string field from user table.This can be achieved by look up select box but it is causing performance issue by loading very slowly.So I have tried us...
Hi, For ITSM agent workspace, does agents requires any roles for live agent chat with end users? Thanks in advance
How to test deflections that occur on the Virtual agent when user runs a particular flow for which the deflections are configured for that flow, how can we test them. With the new feature in Utah release were we can automate the Virtual agent topics ...
Hi,How to create custom widget in ServiceNow and widget communication ?
Working on User Criteria, need to show the catalog item to the user whose title is in some specific values.We have create a property to hold those title values.Now we are trying to check whether user is having the title or not. Here in script it is a...
