How to change the layout of the view which pops up when you click on "Add" button on child incidents

Debasis Pati
Tera Guru

Hello All,
In Service Operation workspace when i click on child incident's related list one add button appears if i click on add one popup to add incidents is coming i want to configure the list layout for this.

 

DebasisPati_1-1756982397505.png

 


Anyone know which view this add button opens up or where i can configure the list layout for this?


Any idea @Ankur Bawiskar ?

1 ACCEPTED SOLUTION

Shruti
Mega Sage
Mega Sage

Hi

Navigate to Now Experience framework -> Related list actions

Open this action

Shruti_0-1756986815936.png

Open incidents MRA

Shruti_1-1756986834770.png

Update the columns in the payload

Shruti_2-1756986899572.png

 

 

View solution in original post

4 REPLIES 4

Ankur Bawiskar
Tera Patron
Tera Patron

@Debasis Pati 

check the Related list Action "Add" and it uses Default list view.

Please check at your side as well

AnkurBawiskar_0-1756984102482.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hello Ankur,
I have checked earlier this my list layout for default view and when i click on the add button the view pops up that one's list layout is different.

Regards,
Debasis

@Debasis Pati 

need to check

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Shruti
Mega Sage
Mega Sage

Hi

Navigate to Now Experience framework -> Related list actions

Open this action

Shruti_0-1756986815936.png

Open incidents MRA

Shruti_1-1756986834770.png

Update the columns in the payload

Shruti_2-1756986899572.png