Need service request management key operating procedure document for best practices

[Umesh G]

Hi Team,

I need service request management (SRM) key operating procedure document for best practices, could you please help me on this? Thanks!

[kaushal_snow · Accepted solution]

Hi @Umesh G ,

You can check these posts: https://www.servicenow.com/community/servicenow-ai-platform-forum/eleven-best-practices-for-servicen...

https://www.servicenow.com/community/servicenow-ai-platform-articles/platform-request-management-amp...

If you found my response helpful, please mark it as ‘Accept as Solution’ and ‘Helpful’. This helps other community members find the right answer more easily and supports the community.

[Umesh G]

Thanks lot Kaushal!