How to create a child ticket

Sirisha Doli
Tera Contributor

Hi,

 

I have requirement in catalog item with select box and question choices as yes/ no. If yes is selected, then child ticket should be created for particular group. 

 

Please help how can this be achieved.

 

1 REPLY 1

Tim Deniston
Mega Sage
Mega Sage

If you are using Workflow, you would use an "IF" activity that looks at the variable to determine if the task should be created. If yes, use the "Create Catalog Task" activity. If not, continue on in the Workflow. 

 

If you are using Flows, you would do the same thing, but you would use actions instead. First, get the variables via flow action, then look at the particular variable you need to evaluate, and finally if the value of the variable is right, create a catalog task with the pertinent details.