How to create a request when an email is sent to a specific email address.

[Vijay Kumar4]

I need to create a request when an email is sent to a specific email address. What configurations are required for this?

Currently, my org has an existing email-to-incident setup, where sending an email to vjdev@service-now.com automatically creates an incident. However, I want to create a request instead when an email is sent to vjtest@service-now.com.

Since incident creation is handled by an inbuilt Email Action, how can I configure the system to create a request specifically for emails sent to vjtest@service-now.com?

Note: Please do not change anything with the existing vjdev@service-now.com email rule. It will continue to work as it is.

[Ankur Bawiskar]

@Vijay Kumar4 

yes definitely some extra config is required.

Please see what's configured for the 1st part and do the need ful

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Vijay Kumar4]

@Ankur Bawiskar Do I need to contact ServiceNow support to create an email address like 'vjdev-security@service-now.com'?

[Ankur Bawiskar]

@Vijay Kumar4 

for this you need to reach out to the person or refer the document who worked on 1st point.