How to create an HR Case using ATF in HR Agent Workspace?

[iztgokul]

Hi everyone,

I'm trying to automate a test case using Automated Test Framework (ATF) in HR Agent Workspace. The scenario involves impersonating an HR Agent, navigating to HR Agent Workspace, and creating an HR Case with specific values (service, category, description, etc.).

However, I couldn't find options like "Open Workspace" or "Open URL" that work with the HR Agent Workspace view in ATF. I want the case creation to happen specifically within the Workspace interface, not through the classic UI or GlideRecord.

Is it currently possible to automate HR Agent Workspace actions using ATF? Or are there any workarounds or supported approaches for Workspace-based testing?

Any guidance or best practices would be appreciated!

Thanks in advance.

[J Siva · Accepted solution]

Hi @iztgokul 
Use "Open a New Form" test step and select the HR Agent Workspace as a form UI.

Regards,
Siva

[iztgokul]

Thanks @J Siva It's working fine now

[J Siva]

@iztgokul Glad It helped.

[iztgokul]

Hi Siva,
I need one more suggestion. Can we able to create a Test case for this scenario

Impersonate HR test 1. Create case for HR test Employee via HR Agent Workspace. Create HR Case using service "Mysuccess System".
Add description: Can you please support in fixing this report.
Add short description: ATF support in report.

Add category: Global mobility. Add subcategory: Global assignment.

Add source: Phone.

Assign case to self. Click on start to work.