How to create PA report for Average time for New to Assess state?

[Shashi K]

create report Average time from New to Assess state (Change Request).

i have created indicator source, automated indicator, Script But its showing 0. i have attached Screen shot please help where am mistake .

Thanks in advance 

[luffy3478]

Script has issue. current.mins is wrong

[AndersBGS]

Hi @Shashi K ,

lets start with the basic - I can see that you have created the script for the change_request_metric, so based on this, does the change_request_metric currently capture the time from new to assess state? Or what is captured?

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders 

[Shashi K]

Hi @AndersBGS 

Thanks for response. Yes time captured please look in to the screen shot