How to Enable description field to writable for no role employees

[Research]

How to enable description field to writable for no role employees

Incident self service view
When I imporsinate with "No role" ie employee with no role- default funactionality discription is read only
I want to make it to writeable for no role employee in self service view

Please help me with steps

Thanks

[Rohit Singh · Accepted solution]

Hi @Research, 

1. Navigate to ACL Table. 

2. Search for ACL Name (incident.description) and Operation = Write

3. Remove the role.

4. In Data Condition (Caller is gs.getUserID())

5. Make sure you elevate the role to Security admin from top left profile, to edit ACL record.

If my response helped, please mark it correct and close the thread so that it benefits future readers.

P.S: In production please be very careful to make any changes in the ACL and consult Technical Architect before making any changes. 

Regards,

Rohit

[Research]

Hi Rohit Singh3
No luck its still read only 

[Research]

Under role we can Include Snc_internal 

Then under data condition

1.caller is javascript:gs.getUserID()
or 2. Opened by is javascript:gs.getUserID()